Support

We answer every message. Include your order number and we can answer it faster.

Common requests

My order is late, wrong or missing

Open the order in the app first — the tracking screen shows where the courier is and lets you message them directly, which is usually the quickest fix. If the order arrived wrong or never arrived, email us within 48 hours with the order number and a photo if you have one. We refund what is owed to the card you paid with; banks normally post it within 5 to 10 business days.

I want to cancel

You can cancel from the app while the order has not been accepted or started. Once the shop is preparing it, cancellation may no longer be possible — email us and we will see what can be done.

I can't sign in

Sign-in uses your phone number. Check the country code, and that the number is the one you registered. If the SMS code does not arrive, wait a minute and ask for a new one. Still stuck? Email us with the number.

Delete my account

In the app: Profile → Delete my account. Your name, phone number and addresses are removed immediately. Past orders remain as anonymised accounting records — see the Privacy Policy for why.

A charge I don't recognise

Every order's receipt is in the app under your order history, with each fee and the tax broken out. If a charge still looks wrong, email us the amount and date and we will trace it.

Partner with us

I run a shop or restaurant

Email [email protected] with your shop name, address and what you sell. Onboarding is done with you — we set up your catalogue, hours and payouts, and you get your own merchant portal.

I want to deliver

Couriers use a separate AJIL app. Email [email protected] with your city and we will send you the steps.

Reporting a security issue

If you have found a vulnerability, please tell us at [email protected] before disclosing it publicly. We will acknowledge it and keep you posted on the fix.